Privacy Policy

Last updated: 6 June 2025

At MicroTau Pty Ltd (ABN 94 611 609 744) (MicroTau, we, us and our), we are committed to protecting your privacy as a customer and an online visitor to our website at http://microtau.com.au. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles (APPs). Please read our Privacy Policy below carefully.

1. PERSONAL INFORMATION

When we refer to “personal information” in this Privacy Policy, we mean information or an opinion about you, from which you are, or may reasonably be, identified. This information may include (but is not limited to) your name, date of birth, phone number, email address and address. 

Personal information may also include information which is “sensitive information” under the Privacy Act. Sensitive information includes, for example, information or an opinion about an individual’s health, racial or ethnic origin, criminal record or membership of a professional association, trade association or trade union. 

2. INFORMATION WE COLLECT FROM YOU

We will collect personal information about you if you choose to provide it to us. Personal information may be collected from you in a variety of ways, including at different places and times on our website.

We may collect your personal information when you do any of the following, for example:

  • acquire our products or technology;

  • download a white paper, report or other publication from the website;

  • submit an application for employment with us;

  • subscribe to receive our newsletter, The Fin Review or promotional materials;

  • enter competitions or other promotional activities we conduct; 

  • respond to surveys;

  • visit us at a trade show or exhibition;

  • communicate with our customer service team;

  • interact with us via any of our social media pages, for example, Instagram, LinkedIn and X; or 

  • engage with us by phone, email, mail, or via the website. 

In the course of your visits to our website or use of our products and services, we may obtain the following information about you if you are a customer or potential customer: name, company name, email address, telephone number, geographic location, IP address, survey responses, and support queries.

If you apply for a job with MicroTau or are an employee or contractor, we may collect, for example, your full name, contact details (including address, phone number and email address), job title, passport details, employment history and education details, names and contact details of referees, next of kin details (in the event of an emergency) and superannuation fund and Tax File Number details, if required by law, for example, under the Superannuation Guarantee (Administration) Act, the Superannuation Industry (Supervision) Act, the Income Tax Assessment Act and Taxation Administration Act.

We may also collect personal information about you from third parties. These third parties may include (but are not limited to): 

  • someone duly authorised to act on your behalf; 

  • where you have provided consent, for example, from third parties, such as referees.

If you do not provide the information we request, depending on the circumstances, we may not be able to provide you with our products or services.

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. 

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect to deliver our products and services to you, including communicating with you, managing customer relationships, providing technical support, responding to your queries, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

We may also use for personal information for: 

  • the prevention of fraud and/or identifying and investigating any suspicious use of our website;

  • our internal business and management processes, for example, accounting or auditing purposes; 

  • any other purpose to allow us to comply with our obligations under law; and 

  • any other purposes that would reasonably be expected by you.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by following the unsubscribe instructions in our marketing communications or emailing us and your request will be actioned immediately.

If you are a job applicant, employee or contractor with MicroTau, we will use your personal information for purposes relating to your engagement, training, performance management, payroll, superannuation, health and safety, for administration and staff management purposes. Where we consider it appropriate, we may also conduct reference checks (or engage a third party to do so on our behalf).  

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including administering our website, producing reports and analytics, identifying user demands and assisting in meeting customer needs generally.

4. STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our products and services, we may transfer information that we collect about you, including personal information, across borders for storage and processing in countries other than Australia. If your personal information is transferred and processed outside Australia, we are committed to ensuring that the recipients are bound by confidentiality obligations,

We retain your personal information for as long as needed to provide our products and services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

5. COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.

6. DISCLOSING YOUR INFORMATION TO THIRD PARTIES

We do not and will not sell any personal information or any customer information.

Personal information may be shared with or disclosed to third parties in the circumstances below.

Your personal information may be shared with third party suppliers who assist us with the operation of our business, such as our marketing software provider, our human resources and work management platform providers and our website hosting service provider. 

We may also disclose your personal information where it is necessary for us to provide you with the products or services you have purchased (eg to a delivery service provider), for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your personal information for any purpose other than that for which it was shared.

From time to time, these third parties may be located overseas. For example, the company that hosts our website is in the USA, as are the providers of our marketing software and our human resources and work management platforms. 

Please be aware that the privacy laws in other countries might not be the same as in Australia. Before we disclose personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipients will handle personal information in accordance with the Privacy Act and the APPs. 

We may, from time to time, need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your personal information to protect the rights, property or safety of MicroTau, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal information in good faith and where required by any of the above circumstances.

7. LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by our website.

8. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change. 

You can review, correct or update your personal information by contacting us directly to do so.

To request access to and/or correction of your personal information, please contact our Privacy Officer using the contact details set out below. After receiving a request from you, we will take reasonable steps to correct the information. 

You will not be charged for making an access and/or correction request but you may be charged for the reasonable time and expense incurred in compiling information in response to your access request.

We may decline your access and/or correction request in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).


9. FURTHER INFORMATION AND COMPLAINTS

You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled. 

You may make a complaint about privacy to our Privacy Officer using the contact details set out below.

Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. 

Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.


10. CHANGE IN PRIVACY POLICY

As we wish to ensure that our Privacy Policy remains current, this Privacy Policy is subject to change. We may modify this Privacy Policy at any time, and all modifications will be effective immediately upon our posting of the modifications on our website. However, where changes to the Privacy Policy are material, reasonable notice of the changes will be provided before the changes take effect, for example, by posting a banner on our website or notifying you by email. Please return periodically to review our Privacy Policy.

11. CONTACT US

If you have any questions or concerns at any time about our Privacy Policy or the use of your personal information, please contact our Privacy Officer at info [at] microtau.com.au and we will respond within a reasonable time.